Maintenance and System Support
When you come to Finesse Control Systems it's the beginning of a lasting relationship.
As the leading Controls Company in the North East we pride ourselves not only on the quality of our workmanship but on our level of customer service. After all, where would we be without our customers?
In the event of any technical difficulties with equipment supplied by ourselves or others, we are here to assist you no matter where you are in the world.
In addition to providing class leading aftersales support, FCS can also provide a number of additional tailored support options such as pre-agreed contractual support in addition to stand-by and call out agreements. We are also happy to respond on an ad-hoc basis – If you have an automation problem then we are here to help.
Fault Finding & Repair
With increasingly complex control systems it is not always viable to resource in-house expertise in all the technologies necessary to support your automation systems. Often it is more cost effective to call on the experts; either with a pre-agreed support contract or on an ad-hoc basis. Across our multi-disciplinary senior and junior engineers FCS have years of applied experience in successfully supporting PLC systems.
To support your system our team are able to reverse engineer it, even with minimal documentation, to achieve the required level of understanding regardless of supplier and equipment origin.
Even if the equipment is obsolete we can often source spares; alternatively, being experienced integrators we are able to perform any necessary modernisation or upgrade.
Modifications and Development
Well-designed PLC systems are flexible with plenty of scope for adding new functions. Implementing these changes in a structured way can provide great advantages at minimal cost. However, poorly executed changes can result in unpredictable machine behaviour, with impact on quality or production. Large systems integrators with major projects on their books can be reluctant to support these projects efficiently. To FCS this is a key service where each small modification project will receive the required level of attention just like any other whilst maintaining a robust but streamlined efficient approach; Specification agreed - Solution investigated - Change carefully implemented and fully tested, giving seamless upgrades to your existing plant and equipment with minimal disruption to your production.
Training and Technical Documentation
Sometimes new automation equipment can get off to a bad start through either lack of knowledge on the part of the operator or the front line maintenance personnel. FCS always offer, as part of the hand over, an option for training and comprehensive user documentation. This can often prove to be an invaluable step as many early problems can be avoided giving confidence to fully utilise the hardware and in turn accelerating payback on the capital investment.
FCS can also prepare bespoke training and documentation on existing plant where appropriate. Finesse also offer a number of generic PLC and controls training courses to develop the base level skills and understanding of your in-house maintenance team.
Offshore & Overseas
Any location onshore, offshore, UK or overseas, FCS will provide the support you require. We have engineers and technicians with UK and Norwegian offshore survival qualifications in place and ready to go.